Security Policy

Security Policy

Company Name: Speedo Bikes Ltd
Company Number: 14558877
Registered Address: 558–560 Manchester Road, Bradford, BD5 7LR, United Kingdom
Phone: +44 7586 946751
Email: speedobikesltdinfo@gmail.com
Effective Date: [Insert Date]

1. Introduction

At Speedo Bikes Ltd, your privacy and security are our top priorities.
We are committed to protecting your personal and financial information when you interact with our website, make purchases, or contact us.

This Security Policy outlines the steps we take to safeguard data, prevent unauthorized access, and maintain the integrity of our systems.

2. Website and Data Security

We employ multiple layers of digital and physical security to protect our customers’ information:

  • SSL Encryption: Our website uses Secure Socket Layer (SSL) encryption (HTTPS) to ensure that all data transmitted between your browser and our servers remains private and protected.

  • Secure Hosting: Our servers are hosted in data centres with strong firewalls, intrusion detection, and 24/7 monitoring.

  • Data Access Controls: Only authorized personnel with specific access rights can view customer information, and all access is logged and monitored.

  • Regular Security Updates: We apply software and plugin updates promptly to protect against known vulnerabilities.

3. Payment Security

We never store or handle your full credit/debit card information on our servers.
All payments are processed securely through trusted third-party payment gateways that are PCI DSS (Payment Card Industry Data Security Standard) compliant, such as:

  • PayPal

  • Major UK-accredited card processors

These payment providers use advanced encryption and fraud prevention systems to ensure your payment details are protected at every step.

When you make a purchase, your payment data is transmitted securely and never visible to our staff.

4. Customer Account Security

If you choose to create an account with us:

  • You are responsible for maintaining the confidentiality of your password and login details.

  • We recommend using a strong, unique password and not sharing your credentials with anyone.

  • Our system encrypts stored passwords using industry-standard hashing technology.

If you believe your account has been accessed without authorization, contact us immediately at speedobikesltdinfo@gmail.com so we can investigate and secure it.

5. Email and Communication Security

We may contact you via email for order confirmations, tracking updates, or customer service inquiries.
We will never ask you to provide sensitive information (such as your password or card details) via email, phone, or text.

To protect yourself:

  • Always ensure communications come from speedobikesltdinfo@gmail.com.

  • Be cautious of phishing or imitation messages pretending to represent Speedo Bikes Ltd.

If you receive a suspicious message, forward it to us for verification.

6. Physical Security

In addition to online measures, we also maintain physical security at our business premises:

  • Secure storage for stock and sensitive documents.

  • Restricted staff access to computers containing customer data.

  • CCTV surveillance in key areas to prevent theft or unauthorized access.

7. Data Breach Procedures

Although we take every precaution to prevent breaches, we have a clear incident response plan in place.

If a data breach occurs:

  1. We will assess and contain the situation immediately.

  2. Affected individuals will be notified as required by the UK Information Commissioner’s Office (ICO).

  3. We will take corrective measures to prevent recurrence and maintain transparency with our customers.

8. Compliance and Monitoring

Speedo Bikes Ltd complies with all applicable UK data protection and e-commerce regulations, including:

  • The UK GDPR

  • The Data Protection Act 2018

  • PCI DSS standards for payment processing

We review our systems and policies regularly to ensure ongoing compliance and to adapt to new security technologies and threats.

9. Your Responsibility

While we take strong security measures, you also play a vital role in keeping your data safe:

  • Use updated antivirus and anti-malware software.

  • Avoid using public Wi-Fi for online purchases.

  • Log out of your account after shopping, especially on shared devices.

10. Contact Us

If you have any questions or concerns regarding our Security Policy or data protection measures, please contact:

📧 Email: speedobikesltdinfo@gmail.com
📞 Phone: +44 7586 946751
🏢 Address: 558–560 Manchester Rd, Bradford, BD5 7LR, United Kingdom