FAQ

Frequently Asked Questions (FAQ)

Company Name: Speedo Bikes Ltd
Address: 558–560 Manchester Road, Bradford, BD5 7LR, United Kingdom
Phone: +44 7586 946751
Email: speedobikesltdinfo@gmail.com

1. What does Speedo Bikes Ltd sell?

We specialize in bicycles, e-bikes, parts, and accessories, as well as related cycling products and equipment.
All our products are carefully selected for quality, performance, and reliability.

2. Do you ship outside the United Kingdom?

No — at this time, we only ship within the United Kingdom.
All orders are delivered domestically with free shipping across the UK.

3. How long does delivery take?

Our handling time is 1–2 business days, and delivery typically takes 4–8 business days after dispatch.
We’ll send you a tracking number once your order has been shipped so you can monitor its progress.

4. Do you offer free shipping?

✅ Yes!
All orders within the UK qualify for free standard shipping — there are no hidden costs or additional fees.

5. Can I return or exchange my order?

Yes, we offer a 30-day free return policy.
If you are not satisfied with your purchase, you can return it within 30 days of delivery for a full refund or exchange, provided:

  • The item is in its original condition and packaging

  • You have proof of purchase

Contact us at speedobikesltdinfo@gmail.com to start a return.

6. How do I request a refund?

Simply email speedobikesltdinfo@gmail.com with your order number and reason for return.
We’ll provide you with a prepaid return label and instructions.
Refunds are processed within 5–10 business days after we receive and inspect the returned item.

7. What if my item arrives damaged or faulty?

If your order arrives damaged, defective, or incorrect:

  1. Take clear photos of the item and packaging.

  2. Email them to speedobikesltdinfo@gmail.com within 48 hours of delivery.
    We will quickly arrange a replacement, repair, or full refund at no extra cost.

8. Do your products come with a warranty?

Yes — most of our products come with a 12-month manufacturer’s warranty covering manufacturing defects and faults.
Please check the specific product listing or documentation for details.
Used or clearance items may not include warranty coverage (“as-is” products).

9. How can I track my order?

Once your order has shipped, you’ll receive an email with:

  • Your tracking number

  • A link to track your delivery online

If you don’t receive this within 3 business days, please contact us.

10. What payment methods do you accept?

We accept all major credit and debit cards, PayPal, and secure online payment methods.
All transactions are protected using SSL encryption and processed through PCI DSS–compliant payment gateways.

11. Can I create an account on your website?

Yes — creating an account is optional but recommended.
With an account, you can:

  • Track orders

  • View your purchase history

  • Save shipping details for faster checkout

Your information is protected under our Privacy Policy and Security Policy.

12. How secure is my personal information?

We take data protection seriously.
Your personal information is protected under the UK GDPR and the Data Protection Act 2018.
All transactions are encrypted, and we never share your data with unauthorized third parties.
You can read more in our Privacy Policy and Security Policy.

13. How do I contact Speedo Bikes Ltd?

You can reach our customer service team by:

📧 Email: speedobikesltdinfo@gmail.com
📞 Phone: +44 7586 946751
🏢 Address: 558–560 Manchester Rd, Bradford, BD5 7LR, United Kingdom

We’re available Monday to Friday, 9:00 AM – 6:00 PM.

14. Do you offer wholesale or affiliate partnerships?

Yes — we welcome partnerships with retailers, content creators, and cycling professionals.
For more information, please see our Affiliate & Partner Program Terms or email us directly to discuss opportunities.

15. Do you offer repair or maintenance services?

At the moment, we focus on product sales.
However, we can recommend trusted local repair services or assist with warranty-based repairs depending on your product.

16. Can I pick up my order in person?

Yes — we offer free in-store pickup at our Bradford location.
Please wait until you receive your ready-for-collection email before coming to the store.
Bring your order confirmation and a valid ID at the time of pickup.

17. What should I do if I entered the wrong delivery address?

Contact us immediately at speedobikesltdinfo@gmail.com or call +44 7586 946751.
If your order has not yet been shipped, we’ll update the address for you.
Once dispatched, we cannot guarantee changes, but we’ll do our best to help.

18. Are your products genuine?

Yes — all products sold by Speedo Bikes Ltd are 100% authentic and sourced directly from trusted manufacturers and authorized distributors.
We do not sell counterfeit or imitation goods.

19. Do you have physical store hours?

Yes — our showroom and customer service centre in Bradford are open during business hours:
🕘 Monday to Friday: 9:00 AM – 6:00 PM
🕗 Saturday: 10:00 AM – 4:00 PM
(Sundays and bank holidays closed)